Artists Club - Tole and Decorative painting supplies ConnectingThreads.com - Fabric, quilting books, quilting tools, and notions
 
Information about Our Company

Our Start
Crafts Americana traces its origins back to 1975 when Donna Santos, an enthusiastic decorative painter, started providing her friends with supplies as a wholesale distributor. In 1990 Bob and Kelley Petkun purchased the business from Donna and changed the corporate focus to consumer catalog marketing. In 1990 the company mailed 5,000 black and white catalogs; in 1991 it mailed 75,000 black and white catalogs. It now routinely mails approximately 5,000,000 full color catalogs per year.

The company has three divisions. The Artist's Club sells every thing for the decorative painter including tole painting books, project surfaces, paints brushes and tools. Connecting Threads sells everything for the quilter including quilting books, fabrics, notions and supplies. Lastly, Knit Picks sells yarn, books, patterns, and needles and supplies for knitters.

The company launched its business online in 1999. Products for the tole painter can be found at www.ArtistsClub.com, products for the quilter can be found at www.ConnectingThreads.com, and products for the knitter can be found at KnitPicks.com.

As one of the leading direct merchants in the crafts industry, Crafts Americana prints millions of catalogs sent to decorative painters, quilters, and knitters all over the world. We pride ourselves on presenting the newest products in an informative and colorful way,and we are committed to providing first class service to our 450,000 loyal customers world wide.

The Owners
Bob and Kelley Petkun enjoy working together in the business. Bob is President and Kelley is Creative Director responsible for the company's relationship with the artistic community.

Our Commitment To You
All of us at Crafts Americana are truly committed to providing a positive shopping experience. We believe that our success is based upon your happiness and complete satisfaction. The principle of mutuality guides our relationships not only with our customers but also with our employees and vendors. We strive to treat everyone the way we want to be treated ourselves. Our goal is to ship 95% of our orders the day they come in and have over 99% of the items we offer in stock. We recognize that we must earn your business each time with exceptional service.

Management Team
Bob Petkun, President
Kelley Petkun, Vice President and Creative Director
Karen Johnson, Vice President - Connecting Threads & Artist's Club
Tina Birch, Vice President - Knit Picks
Carla Salazar, Vice President - Finance and Administration
Dave Dudley, Vice President - Information Technology
Nancy Brunner, Director of Operations
Andrew Shattuck, Director of Marketing
Brenda Ericson, Director of Customer Service

Headquarters
Knit Picks is headquartered at 13118 N.E. 4th St., Vancouver, Washington
98684. Corporate offices can be reached at (360) 260-8900 or faxed at (360) 260-8877.

We do not have any products for sale at our corporate office. To speak with customer service,
call 1-800-574-1323 anytime between 5am and 6pm PT Monday through Friday, 6am - 5pm
Saturday.

Distribution Center
Our distribution center is currently located at 2235 SW Boulevard Ste D,
Grove City, Ohio 43123. Please note this is not a retail location. All sales inquiries
should be directed to our corporate headquarters.

Construction will begin soon on our own 60,000 square foot warehouse in Columbus,
Ohio.  Crafts Americana Group is committed to following the U.S. Green Building
Council's standards, incorporating recycled materials and energy efficient design.
Expected occupancy is January 2008.

 


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